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Based on Public Health requirements, changes to our hotels happen on a daily basis.
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For the most up-to-date information, check this website often.
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style, with hot and cold options, that can be enjoyed in the breakfast area or taken back to your guest room.
Face Coverings – As of September 17th, 2021, the Government of September has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Fitness Centre - The fitness centre will remain open with no restrictions, unless otherwise notified by the Saskatchewan Health Authority.
To book a room at HomeSuites - Regina East, CLICK HERE
Proof of Vaccine - This hotel requires a Proof of Vaccine to use the pool and fitness centre. We will ask for Photo ID and Proof of Vaccine before allowing access to these amenities
Breakfast-To-Go - A continental breakfast, with hot and cold options, will be served in a takeout container that can be taken back to your room or on the road with you. There is no seating in the breakfast room at this time.
Face Coverings – As of September 4th, 2021, the Government of Alberta has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - A Proof of Vaccine will be required to access these areas.
To book a room at Days Inn - Calgary Airport, CLICK HERE
- Wear disposable gloves when cleaning and disinfecting surfaces
- Wear disposable gloves when handling food, dirty laundry and garbage
- Follow procedures for Proper Glove Use (refer to section below)
- Use disinfectant wipes when necessary (for areas that cannot be sprayed directly)
- Change rags frequently
- To properly disinfect a surface, the disinfectant cleaner must sit on the surface for a minimum of 5 minutes
- There should be a drop box for keycards at the Front Desk. This will encourage guests to drop their keys in the box upon check-out, minimizing the handling for Front Desk.
- Guests are required to sign Registration Cards. The pen that the guest uses should be sanitized before and after the guest uses it. Have multiple clean pens available for busy times.
- A Guest may request to have their folio emailed to them. If a guest makes this request, be sure it is communicated to all shifts. If not requested, it should be assumed that the guest will come to the front desk to complete the check-out transaction.
- Cash can be accepted as a form of payment but credit card is preferred. If a guest pays with cash, follow appropriate hand sanitization procedures.
- Ensure to get guest contact information upon check-in. This will become important if there is a need to further follow up with a guest regarding the pandemic.
- Include one individually wrapped disinfectant wipe in every keycard envelope at check-in. Guests can use this to clean their keycard, door handles, cellphone or any other high touchpoint they encounter.
Proof of Vaccine - This hotel requires a Proof of Vaccine to use the pool, fitness room and meeting room. We will ask for Photo ID and Proof of Vaccine before allowing access to these amenities.
Breakfast-To-Go - A Continental Breakfast, with hot and cold options, will be served in a takeout container that can be taken back to your room or with you on the road. There is no seating in the breakfast room at this time.
Face Coverings – As of September 4th, 2021, the Government of Alberta has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - Proof of Vaccine will be required to access these amenities.
To book a room at Days Inn - Calgary North Balzac, CLICK HERE
- The timelines for entry to a guestroom will vary dependent upon occupancy and other situations. Rooms should not be entered for a minimum of 3 hours after a guest has checked out. When possible, plan to clean rooms approximately 24 hours after the guest has checked out. For example, rooms that check out today should be cleaned tomorrow. We do ask that you do a quick inspection after check-out to ensure there is no damage to the room or any maintenance issues (running water, etc.). Speak with your Manager for further clarification.
- There are specific procedures that housekeeping needs to follow when cleaning rooms that have potentially been affected. If any unique situations occur, notify housekeeping so they can take the necessary precautions.
- When possible, assign rooms as strategically as possible so they are not concentrated in one are of the hotel.
- When possible, avoid renting adjoining rooms unless they are specifically requested (with the exception of wheelchair accessible rooms).
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style, with hot and cold options, that you can enjoy in the breakfast area or take back to your guest room.
Face Coverings – As of September 17th, 2021, the Government of September has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open with no restrictions, unless otherwise notified by the Saskatchewan Health Authority.
To book a room at Home Inn & Suites - Regina Airport West, CLICK HERE
STAFF
Face coverings must be worn throughout the hotel. This is the policy of d3h Hotels and applies to each hotel regardless of location. In addtion to that, face coverings are also mandated by the City of Edmonton, City of Calgary and Province of Saskatchewan.
Each employee will be given 2 reusable masks. You may chose to bring your own mask, if you choose to wear your own mask, we ask that there are no derogatory markings, symbols or words on the mask.
It is mandatory that these guidelines are followed at all times. Failure to adhere to this policy may result in disciplinary action, up to and including termination. In addition, employees may be subject to a fine from the local Bylaw Enforcement, depending on the City.
In the event that you have a medical condition which prohibits the wearing of a face mask, a face shield will be provided to you.
GUESTS
Guests are required to wear a mask in any common area of the hotel. Guests will not have to wear a mask if they are in a guest room, fitness room, swimming in the pool or eating in the breakfast area.
We will not be refusing service to guests if they are not wearing a mask. It is our duty to educate guests that the policy is in place. Depending on the city, the guest may be subject to a fine if they choose not to wear a mask. At this time we will not provide masks for guests. If you have questions about communicating our mask policy to guests, ask your General Manager for more information on how to have this conversation.
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style, with delicious hot and cold items, that you can enjoy in the breakfast area or take back to your guest room.
Face Coverings – As of September 17th, 2021, the Government of Saskatchewan has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open, with no Covid related restrictions in place.
To book a room at Home Inn & Suites - Saskatoon South, CLICK HERE.
Stayovers will be cleaned once every 7 days.
- This can be flexible if guests are requesting more frequent service. Be sure to communicate any changes to Housekeeping.
- Alternatively, if a guest is requesting anything additional (toilet paper, amenities, towels, etc), the guest can contact the Front Desk to arrange delivery of the items.
- Inform guests of this policy at the time of reservation and check-in. A letter will be given to the guest at check-in or placed in their room prior to check-in.
- When there are multiple stay-overs, attempt to assign the rooms to be split evenly over a period of days to spread out the work for your housekeeping team.
- Communication with Housekeeping will be very important. Whether the guest is expecting their room cleaned once weekly or every day, houskeeping needs to know what the guest has requested.
Face shields are available at each hotel. These are not mandatory but can be worn at any time by any department for an added level of safety.
The Uniform Policy is still in effect during this time. All staff have the option of having their uniform laundered at the hotel. This may help to minimize the risk of possible cross-contamination between the hotel and the employee's household.
- Front Desk Agents should wear fresh gloves when dealing with food, drinks or fresh linen, etc. Gloves at all other times are not mandatory, but can be worn if preferred.
- There are many items at the Front Desk that will be used multiple times throughout your shift by guests and coworkers. This would include items such as keyboards, mouse, telephone, key card programmer, key cards, countertop, photocopier, printer, pens, credit card machine and time clock. These items should be cleaned before and after each use.
- There are many items throughout the Lobby Area that will be touched multiple times throughout your shift. This includues items such as elevator buttons, pool door handle, hand sanitizer station, vending machines, convenience mart items, ice machine and luggage cart among many more. At the very minimum, these items should be sanitized every hour, but could be cleaned more regularly as required.
- A cleaning checklist should be in place at this hotel to ensure these items are cleaned regularly.
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style that you can take back to your room or on the road with you.
Face Coverings – As of September 17th, 2021, the Government of September has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open with no restrictions, unless otherwise notificed by the Saskatchewan Health Authority.
To book a room at Home Inn & Suites - Swift Current, CLICK HERE
Remain two metres apart from others as often as possible.
Avoid handshakes and any other physical contact with anyone.
Do not ride in an elevator with anyone.
Recharge Rate
This rate is available mainly for truck drivers or for people who are looking for a temporary office space, but it can also be used by others who need the space for a short time.
- The rate is available 7 days a week from 6am to 6pm.
a) 4 hours for $30 plus tax
b) 8 hours for $55 plus tax
- Breakfast is not included in this rate.
- A maximum of 2 occupants are permitted in the room. They must be from the same household.
Healthcare Workers & First Responders
Special rate considerations have been given to essential workers such as medical workers and first responders. The rates are as follows:
a) Daily Rate - $35 plus tax
b) Weekly Rate - $200 plus tax
c) Monthly Rate - $800 plus tax but will be exempt from PST & Tourism Levy
- When the guest makes the reservation, take the time to explain that for safety reasons, we will supply limited housekeeping and there will be minimal interaction with the staff.
- For further information on how to treat the room, referencethe tabs below that detail what to do in various scenarios.
Inquiry Form
If you receive an inquiry about a rate or a possible stay and you feel that you do not know enough information to provide an answer, complete the Inquiry Form and leave it on your Manager's desk.
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style that can be taken back to your room or with you on the road. Seating has been removed from the breakfast area at this time.
Face Coverings – As of September 4th, 2021, the Government of Alberta has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open, with controls in place. We are required to have capacity restrictions; therefore a 30-minute time limit will be enforced to ensure equal opportunity for registered guests only. We ask that you book a time slot at the Front Desk upon arrival at the hotel to visit these areas of the hotel.
To learn more about Days Inn - Medicine Hat, visit www.DaysInnMedicineHat.ca
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style, with delicious hot and cold options, that can be enjoyed in the breakfast room or take back to your guest room.
Face Coverings – As of September 17th, 2021, the Government of September has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open with no restrictions, unless otherwise notificed by the Saskatchewan Health Authority.
To book a room at Home Inn & Suites - Yorkton, CLICK HERE
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style that you can take back to your room or on the road with you. Seating has been removed from the breakfast area to compile with the public health order.
Face Coverings – As of September 17th, 2021, the Government of Saskatchewan has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Fitness Centre - The fitness centre will remain open, with controls in place. We are required to have capacity restrictions; therefore a 30-minute time limit will be enforced to ensure equal opportunity for registered guests only. We ask that you book a time slot at the Front Desk upon arrival at the hotel to visit these areas of the hotel.
To book a room at Home Inn Express - Medicine Hat, CLICK HERE
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style that can be taken back to your room or with you on the road. Seating has been removed from the breakfast area at this time.
Face Coverings – As of September 4th, 2021, the Government of Alberta has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open, with controls in place. We are required to have capacity restrictions; therefore a 30-minute time limit will be enforced to ensure equal opportunity for registered guests only. We ask that you book a time slot at the Front Desk upon arrival at the hotel to visit these areas of the hotel.
To book a room at Days Inn - Red Deer, CLICK HERE
Hands must be washed and dried thoroughly:
- Before wearing gloves
- When changing to a new pair of gloves
- After removing the gloves
A new pair of gloves must be worn:
- When changing tasks (for example when moving to a new workstation, before handling food, after cleaning duties, etc.).
- After covering mouth during sneezing or coughing, blowing nose or touching hair (hands must be washed after gloves have been removed).
- Change as frequently as possible. A pair of gloves should not be worn for more than 4 hours. Gloves are more likely to leak or tear when worn for extended periods of time.
Disposable gloves should not be reused and should only be worn once.
Although we are not knowingly accepting guests who are under an isolation order, there is a chance that they will check into the hotel without us knowing.
If it is determined that a guest is at the hotel and has arrived from out of country or is in isolation for any other reason, follow the steps below for the safety of our staff and other guests:
- Notify your General Manager and/or Head Office about the situation. You will be provided with a letter that can be given to the guest outlining the specific steps we require them to take.
- The guest will be confined to his/her room. In the event they need to leave their room, they must notify the Front Desk by phone. Ensure the path that the guest has taken is sanitized after re-entry to the building.
- The room will not be serviced by housekeeping for the duration of the stay.
- If the guest requests extra amenities, towels or bedding, place the fresh items in a garbage bag and leave the bag outside the room. Use a black bag for larger items and a clear bag for smaller items. Notify the guest by phone prior to the delivery.
- Provide the guest with ample garbage bags for disposal of linen and garbage.
- The guest should place any dirty linen in a black garbage bag and leave the bag in the hallway. The guest should phone the front desk to notify them that there are items to be picked up.
- The guest should phone the front desk when there is garbage to be picked up. The garbage should be placed in the hallway and should be picked up by someone from the hotel promptly.
- When collecting these items, bring a laundry cart to the room (hallway), load the items into the cart. Unload the items carefully into the correct area (garbage or laundry). Ensure dirty laundry is placed directly into the washing machine or clearly indicate it came from these rooms. Sanitize the bin when emptied.
- Ensure you are wearing gloves and sanitize your hands when complete.
If the guest does not follow the rules as described above, we have the right to remove them from the hotel.
At check-in, provide the guest with the letter outlining their responsibilities. The points below are items that are addressed in the letter and items that you will need to know.
- The guest should remain in their room as much as possible.
- We will not be providing housekeeping throughout the stay (this may vary for extended stays). For the safety of all guests, we are required to enter each room once per week for a safety check. It is very important that the guest is not in the room during this check.
- The guest will be instructed to phone the Front Desk if they require additional room supplies.
- If the guest requests extra amenities, towels or bedding, place the fresh items in a garbage bag and leave the bag outside the room. Use a black bag for larager items and a clear bag for smaller items. Notify the guest by phone prior to the delivery.
- Provide the guest with ample garbage bags for disposal of linen and garbage.
- The guest should place any dirty linen in a black garbage bag and leave the bag in the hallway. The guest should phone the front desk to notify them that there are items to be picked up.
- The guest should phone the front desk when there is garbage to be picked up. The garbage should be placed in the hallway and should be picked up by someone from the hotel promptly.
- When collecting these items, bring a laundry cart to the room (hallway), load the items into the cart. Unload the items carefully into the correct area (garbage or laundry). Ensure dirty laundry is placed directly into the washing machine or clearly indicate that it came from these rooms. Sanitize the bin when emptied.
- Ensure you are wearing gloves and sanitize your hands when complete.
- All contact should be made by phone, no in-person communication should occur after check-in.
- Let the guest know that a bagged 'Breakfast To Go' is available to them. If the guest advises that they would like the breakfast option, let the guest know that it will be delivered to their room each morning.
Upon Check-Out advise housekeeping that this room has checked out and that they should take all necessary precautions.
If the guest does not follow the rules as described above, we have the right to remove them from the hotel.
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style, with delicious hot and cold options, that you can enjoy in the breakfast area or in your guest room.
Face Coverings – As of September 17th, 2021, the Government of September has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open with no restrictions, unless otherwise notified by the Saskatchewan Health Authority.
To book a room at Days Inn - Regina East, CLICK HERE
The two main symptoms of Covid-19 are a continuous, dry cough and high fever.
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style, with delicious hot and cold options, that you can enjoy in the breakfast area or take back to your guest room.
Face Coverings – As of September 17th, 2021, the Government of September has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open with no restrictions, unless otherwise notified by the Saskatchewan Health Authority.
To book a room at Days Inn - Regina Airport West, CLICK HERE
If a guest notifies you that they are experiencing Covid-like symptoms, contact your General Manager immediately. Your Manager will assess the situation and advise you on what the next course of action should be.
Please inform the guest to stay in their room and await further instruction from the hotel.
This can involve very specific procedures and will vary in every situation. Please contact your General Manager and/or Head Office immediately for further direction on how to proceed.
Inform the guest to stay in their room and await further instruction from the hotel.
- The timelines for entry to a guestroom will vary dependent upon occupancy and other situations. Rooms should not be entered for a minimum of 3 hours after a guest has checked out. When possible, plan to clean rooms approximately 24 hours after the guest has checked out. For example, rooms that check out today should be cleaned tomorrow. We do ask that you do a quick inspection after check out to ensure there is no damage to the room or any maintenance issues (running water, etc.). Speak with your Manager for further clarification.
- Individual bottles of hand sanitizer should be placed in the bathroom of each guest room (on the amenity tray). These should be replenished in the same manner as the shampoo, conditioner, lotion, etc.
- The following items have been removed from the guest rooms and should not be replaced until further notice:
a) All china plates, glassware and cutlery
b) All pots and pans should be removed from the suites
c) All marketing material should be removed. This would include things such as housekeeping cards, no smoking signs, notepads, pens, brochures, etc
d) All bolster pillows and bed scarves
- If a guest uses the pots and pans that we have provided, please ensure they are cleaned following the correct sanitization procedures.
- When possible, assign rooms as strategically as possible so they are not concentrated in one area of the hotel.
- Avoid renting adjoining rooms unless they are specifically requested (with the exception of wheelchair accessible rooms).
- Face coverings are mandatory at all times and should be worn during training as well.
- Utilize online training as much as possible. This can include the Opera eLearning, Tourism Works, Service Best, etc.
- As you may be sharing some of the same equipment, it is very important that you are wearing gloves and practicing proper hand hygiene.
- Sanitize work stations regularly. This is already happening, but during training be even more conscious of this.
- Try to establish work stations. For example, have the Trainer utilize workstation 1 while the Trainee utilizes workstation 2.
Stayovers will be assigned to be cleaned once every 7 days.
- Some guests may request more frequent service, we will accommodate those requests. Front Desk will let you know of any changes to the service schedule.
- When there are multiple stay overs, attempt to assign the rooms to be split evenly over a period of days to spead out the work for the housekeeping team.
- The guest should never be present in the room while you are cleaning it.
- Consider placing extra amenities in the room based on the length of stay. This could include items such as: coffee, toilet paper, towels, garbage bags, etc.
- If you are asked to deliver extra supplies to a room, place the items in a garbage bag and leave the bag outside the room. Use a black bag for larger items and a clear bag for smaller items. Notify the guest by phone prior to the delivery.
- When changing linens, do not shake the items. This minimizes the possibility of circulating the virus into the air. Do not hold laundry close to your face or body.
- If you have any cause to be concerned that the guest staying in the room is sick, notify your Manager or Supervisor immediately.
Personal Protective Equipment (PPE) such as gloves, face masks and face shields are made available to all employees.
Refer to the Best Practices section for more detailed information on the policies and usage specific to each of these items.
- All rooms must be completely sanitized upon checkout with special attention to high touch items such as: door handles, table or desk, chairs, lamps, dresser drawer handles, light switches, thermostat, PTAC controls, drapery pull handles, telephone, remote control, alarm clock, safety latch, iron handle, hairdryer, sink & shower faucet, toilet flush handles. For Home Hotels specifically, be sure to sanitize the Bath & Bodyworks dispensers.
- Ensure any linen that may have been used is replaced with clean linen.
- When changing linens, do not shake the items. Shaking dirty laundry may circulate the virus into the air. Do not hold laundry close to your face or body.
Our guest rooms should always be cleaned to very high standards, however during this time our guests will be even more skeptical of our cleaning practices than ever before. Now is the time to put our best foot forward, and show our guests that we are Ready To Shine.
Ensure clear separation between clean and soiled linen during laundry process to avoid cross contamination.
a) Establish a procedure that will ensure that clean laundry does not come into contact with dirty laundry bins. The preference would be that there would be bins specifically designated for clean linen and dirty linen.
b) Disinfect laundry bins regularly.
- There are many high touch areas in the laundry room, these would include items such as: machine buttons and doors, folding table, detergents, etc. Ensure these areas are sanitized frequently.
- Wear disposable gloves when handling dirty laundry and discard after each use. Throughly wash hands immediately after gloves are removed.
- Do not shake soiled laundry. This minimizes the possibility of dispensing the virus through the air.
Upon Check Out
- Quickly inspect the room once the guest has checked out. Check that the lights are all turned off and that everything appears normal.
- Wear gloves while in the room and ensure to wash hands thoroughly upon leaving.
- Wait a minimum of 72 hours before cleaning the room.
After 72 Hours
- Spray hard surfaces with disinfectant. Leave this to sit for 5-10 minutes.
- Spray soft surfaces with fabric disinfectant.
- Remove all linen from the room. Do this carefully, keeping as much distance as possible between the linen and your body/face.
- Continue to clean the room thoroughly keeping in mind all the touchpoints.
It is recommended to give the room a second cleaning, specifically the touchpoints, before the room is rented. This can be done shortly after the original cleaning was done. This is an added precautionary measure to ensure that as much area has been covered as possible.
The Meeting Room availability varies by province.
Alberta - meeting rooms are not available for rent
Saskatchewan - meeting rooms are available for rent, provided the procedures below are followed. **The meeting rooms in Regina are closed due to a Public Health Measure (03/24).
When people are inquiring about the meeting room, be sure to let them know the following information:
- The maximum number of occupants. This number will vary by hotel, check with your GM for your properties information.
- The hotel will not provide catering. They are welcome to bring in outside food, etc. from another vendor if they wish.
- The room will be clear of any items that could pose a contamination risk. The main thing to let them know is that we will not be providing paper and pens.
- If the room is rented for multiple days, the room will not be cleaned for the duration of the rental.
There is a letter detailing all of this information that should be sent to the guest as part of the confirmation.
The Rental
- Ensure all touchpoints are cleaned thoroughly after each rental. This includes but is not limited to: tables, chairs, doorknobs, light switches, remotes, cupboards, sink, A/V equipment, flipchart, etc.
- Inspect the room for cleanliness prior to it being rented.
- Public washrooms should be cleaned frequently during the duration of the rental.
- The preference is to have 24 hours between rentals or cleaning. Speak with your General Manager about all inquiries.
Our guests will now have 2 options for Breakfast-To-Go:
Hot Breakfast-To-Go
- Breakfast Sandwich (prepared and assembled at the hotel)
- Hashbrown
- Bottle of water can be given upon request
OR
Continental Breakfast-To-Go
- Individually wrapped muffin (granola bars are allowed, but muffins are preferred)
- Yogurt
- Orange (banana's are acceptable but oranges are preferred, no apples)
- Bottle of water
- Napkin
- Spoon (individually wrapped or wrapped in a separate napkin)
Beverages
- Coffee and juice (orange or apple) will now be available for guests to dispense during breakfast hours. Hotels can choose to offer coffee 24 hours as long as the area is sanitized regularly.
- Red Rose Tea will also be available.
** Alberta Only - Guests cannot dispense their own beverages, this must be done by the Front Desk.
At Check-In
Signage will be provided explaining the breakfast options.
- The sign should be placed at the Front Desk so the Front Desk Agents can refer to it as guests check-in.
- At check-in, inform the guest of the Breakfast-To-Go options (Hot or Continental). The preference will be that the guest let the Front Desk know of their choice during the check-in process. If they don't, please be sure to make arrangements to avoid disappointment for the guests in the morning. If they don't make a choice, the guest will not have an option for the Hot Breakfast. They will only have the option of the Continental Breakfast.
- Record their decision in the Breakfast Log
a) For hot items specifically, ask the guest when they would like their breakfast (within a 30 minute window between 6am - 10am). This will help to ensure freshness and quality.
- Guests are, of course, allowed to change their option from day to day. They should just notify the Front Desk the evening before.
Hot Breakfast-To-Go in Clamshells Details
- Breakfast sandwiches should be prepared a tthe hotel (pre-made breakfast sandwiches will not be available to order).
- Sandwiches should consist of: English Muffin, egg patty, cheese slice and 1 meat option (sausage patty, bacon or ham).
- Breakfast sandwiches should be wrapped in foil.
- Hashbrowns should be placed in the 'hashbrown sleeve'.
- Items should be placed in a brown paper bag. Feel free to personalize the bag with a joke, smiley face or a simple 'Have A Good Day'.
Continental Breakfast-To-Go Details
- Muffins will be made from the batter that is normally used for the breakfast.
- Muffins MUST be individually wrapped in plastic wrap.
- Only prepare minimal quanities. Please do not cook extreme amounts and do not pre-bag too many.
- Feel free to personalize the brown paper bag with a joke, smiley face or a motivational message.
Our guests will now have 2 options for Breakfast-To-Go:
Burrito or Sandwich
- Pre-packaged Breakfast Burrito or Breakfast Sandwich
- Muffin OR Yogurt OR Granola Bar
- Paper plate
- Cutlery pre-pack
- Instructions (recommended cook time for burrito or sandwich)
- Spoon for yogurt (individually wrapped or wrapped in a separate napkin)
- Water can be given upon request
OR
Breakfast-To-Go
- Individually wrapped muffin (granola bars are allowed, but muffins are preferred)
- Yogurt
- Orange (banana's are acceptable but oranges are preferred, no apples)
- Napkin
- Spoon (individually wrapped or wrapped in a separate napkin)
- Water can be given upon request
Beverages
- Coffee and juice (orange or apple) will now be available for guests to dispense during breakfast hours. Hotels can choose to offer coffee 24 hours as long as the area is sanitized regularly.
- Red Rose Tea will also be available.
** Alberta Only - Guests cannot dispense their own beverages, this must be done by the Front Desk.
At Check-In
Signage will be provided explaining the breakfast options.
- The sign should be placed at the Front Desk so the Front Desk Agents can refer to it as guests check-in.
- At check-in, inform the guest of the Breakfast-To-Go options (Burrito/Sandwich or Breakfast To Go)
- Record their decision in the Breakfast Log. This will help to track the number of breakfasts that are being served.
- Guests are, of course, allowed to change their option from day to day. They should just notify the Front Desk the evening before.
Preparation Details
If you are offering muffins, follow the steps below:
- These muffins will be made from the batter that is normally used for the breakfast.
- Muffins MUST be individually wrapped in plastic wrap.
- The breakfast sandwich (if offered) needs to be thawed and refrigerated 12 to 24 hours before serving (but no longer than 24 hours).
- Only prepare minimal quanities. Please do not cook extreme amounts and do not pre-bag too many.
- Feel free to personalize the brown paper bag with a joke, smiley face or a motivational message.
- The water cooler should not be in the room.
- Towels can remain in the room. Only stock a few at a time, ideally one at a time. Replace frequently. Alternatively, you can hand a towel to the guest when they come to the Front Desk to gain access to the Fitness Room.
- Access to the Fitness Room should be restricted to Hotel Staff only. The lock should be disabled if possible.
Fitness Room Usage
- Only one person will be allowed in the Fitness Room at a time. Given the small space that we have, social distancing would not be practical with any more than one person at a time.
- Use of the Fitness Room will have to be pre-booked at the Front Desk.
- Guests can book a 30-minute time slot for the Fitness Room. You can accommodate requests for longer periods of time, based on availability.
- Leave a minimum of 30 minutes in between bookings to allow for cleaning.
Cleaning and Touchpoints
- After a guest has used the Fitness Room, it must be cleaned by Hotel Staff prior to anyone else using it.
a) Wear gloves when cleaning the room.
b) Wipe all touchpoints including: TV Remote, door handle, light switches, container for disinfectant wipes. Pay close attention to the handles, bars and screens of all equipment.
c) Place the sign on each piece of equipment indicating it has been cleaned.
d) Ensure there are ample disinfectant wipes and guest towels.
It is very important that the room is cleaned in between each use. There will be exceptions to this rule. There may be some guests that say this isn't important to them, but it is our responsibility to look after the safety of all of our guests.
- Coffee and juice will now be available for guest to dispense during breakfast hours. Hotels can choose to offer coffee 24 hours as long as the area is sanitized regularly.
- Coffee cups and lids will be used for coffee and juice. Cups don't need to be wrapped, but stir sticks should be individually wrapped.
- A napkin dispenser should be placed near the machines in hopes that the guests will use a napkin when dispensing coffee or juice.
- The coffee and juice machine and the surrounding areas should be sanitized frequently.
- Do not overstock cups, creamers, sugars, etc. Items should be refilled often to ensure they are fresh and have not been contaminated.
- Guests cannot fill their own containers (To-Go cups or thermoses). Refills (in the same cup) are not allowed.
** Alberta Only - Guests cannot dispense their own beverages, this must be done by the Front Desk.
The maximum number of people in the entire pool area at any time is as follows:
Alberta: One individual or one household
Saskatchewan: 12 (Days Inn Regina East is 17)
Alberta: One household or one person
This includes people in the swimming pool, hot tub or on the pool deck. This number does not include the hotel staff member that will be cleaning or testing pool chemicals, provided that person is practicing social distancing.
Inform all guests that we will enforce a time limit of 30 minutes if others are waiting to use the pool. If there is no one waiting, feel free to accommodate requests for longer periods of time.
The door must remain locked in such a way that a guest cannot access the pool with their guestroom keycard.
The waterslide can be used.
- Pool towels should be handed to the guest upon entry to the pool, rather than stored in the pool area.
Inform guests using the pool that physical distancing of 2 metres should be maintained.
Sask Only:
- The maximum occupancy in the hot tub is 2 people. This number may be exceeded for larger groups from the same household.
- People from multiple rooms and/or family groups cab in the pool area at the same time, provided that the maximum occupacny is not surpassed.
When people enter the pool, use the Pool Occupants Log to record the room #, the number of people from each room that entered the pool and the entry and exit time.
Keep these logs on file for 14 days.
It is important that this information is recorded accurately.
Guest Room Maintenance
If there is a maintenance request for a room that is occupied, request that the the guest leaves their room while the item is being repaired or replaced.
Maintenance staff should wear gloves while in the room. Follow proper hand hygiene after gloves have been removed.
General Maintenance
Maintenance staff should sanitize all areas of the space in which they are working. The items or tools that have been used each shift should also be sanitized.
The pool chemical levels must be tested at least twice a day.
Lifesaving equipment should be sanitized after each use.
In addition to routine cleaning procedures the high touchpoints in the pool area must be cleaned and sanitized regularly while the pool is open. These touchpoints should be cleaned as much as possible after each use, but should be cleaned hourly at a minimum.
A cleaning checklist should be in place to ensure these items are cleaned regularly.
High touchpoints include areas such as:
- Door handles
- Ladder rails
- Waterslide rails
- Pool bathrooms
- Shower handle
- Water fountain
- Other areas as required
- Face coverings are mandatory at all times and should be worn during training as well.
- As you may be sharing some of the same equipment, it is very important that you are wearing gloves and practicing proper hand hygiene.
- Sanitize equipment regularly. Of course this is already happening, however extra attention should be placed on this when equipment is being shared during the training.
In addition to routine cleaning procedures the high touchpoint areas in the kitchen and breakfast area must be cleaned and sanitized regularly throughout the duration of breakfast. If coffee and tea are offered 24 hours a day, the beverage area must be cleaned several times throughout each shift.
High touchpoints include areas such as:
- Door handles
- Coffee brewer handles and buttons
- Carafe handle and push paddle
- Soap dispenser push plate
- Light switches
- Oven handles, doors, push pads
- Fridge & freezer handles
- Cupboard handles
- Sink faucets
- Paper towel dispenser handle
- Oven mitts
- Muffin container
- Beverage areas (countertop)
- Condiment dispensers/storage units
A cleaning checklist should be in place to ensure these items are cleaned regularly.
Personal Protective Equipment (PPE) such as gloves, face masks and face shields are made available to all employees.
Refer to the Best Practices Section for more detailed information on the policies and usage specific to each of these items.
In addition to routine cleaning procedures the high touchpoints in the common areas must be cleaned and sanitized regularly throughout the day. These touchpoints should be cleaned as much as possible after each use, but should be cleaned hourly at a minimum.
A cleaning checklist should be in place to ensure these items are cleaned regularly.
High touchpoints include areas such as:
- Door handles
- Elevator buttons
- Chair rail in hallway
- Exterior door handles
- Hand sanitizer stations
- Vending machines
- Ice machines
- Luggage carts
- Any other areas/items as required
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style, with hot and cold options, that can be enjoyed in the breakfast area or taken back to your guest room.
Face Coverings – As of September 17th, 2021, the Government of September has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Fitness Centre - The fitness centre will remain open with no restrictions, unless otherwise notified by the Saskatchewan Health Authority.
To book a room at HomeSuites - Regina East, CLICK HERE
Proof of Vaccine - This hotel requires a Proof of Vaccine to use the pool and fitness centre. We will ask for Photo ID and Proof of Vaccine before allowing access to these amenities
Breakfast-To-Go - A continental breakfast, with hot and cold options, will be served in a takeout container that can be taken back to your room or on the road with you. There is no seating in the breakfast room at this time.
Face Coverings – As of September 4th, 2021, the Government of Alberta has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - A Proof of Vaccine will be required to access these areas.
To book a room at Days Inn - Calgary Airport, CLICK HERE
- Wear disposable gloves when cleaning and disinfecting surfaces
- Wear disposable gloves when handling food, dirty laundry and garbage
- Follow procedures for Proper Glove Use (refer to section below)
- Use disinfectant wipes when necessary (for areas that cannot be sprayed directly)
- Change rags frequently
- To properly disinfect a surface, the disinfectant cleaner must sit on the surface for a minimum of 5 minutes
- There should be a drop box for keycards at the Front Desk. This will encourage guests to drop their keys in the box upon check-out, minimizing the handling for Front Desk.
- Guests are required to sign Registration Cards. The pen that the guest uses should be sanitized before and after the guest uses it. Have multiple clean pens available for busy times.
- A Guest may request to have their folio emailed to them. If a guest makes this request, be sure it is communicated to all shifts. If not requested, it should be assumed that the guest will come to the front desk to complete the check-out transaction.
- Cash can be accepted as a form of payment but credit card is preferred. If a guest pays with cash, follow appropriate hand sanitization procedures.
- Ensure to get guest contact information upon check-in. This will become important if there is a need to further follow up with a guest regarding the pandemic.
- Include one individually wrapped disinfectant wipe in every keycard envelope at check-in. Guests can use this to clean their keycard, door handles, cellphone or any other high touchpoint they encounter.
Proof of Vaccine - This hotel requires a Proof of Vaccine to use the pool, fitness room and meeting room. We will ask for Photo ID and Proof of Vaccine before allowing access to these amenities.
Breakfast-To-Go - A Continental Breakfast, with hot and cold options, will be served in a takeout container that can be taken back to your room or with you on the road. There is no seating in the breakfast room at this time.
Face Coverings – As of September 4th, 2021, the Government of Alberta has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - Proof of Vaccine will be required to access these amenities.
To book a room at Days Inn - Calgary North Balzac, CLICK HERE
- The timelines for entry to a guestroom will vary dependent upon occupancy and other situations. Rooms should not be entered for a minimum of 3 hours after a guest has checked out. When possible, plan to clean rooms approximately 24 hours after the guest has checked out. For example, rooms that check out today should be cleaned tomorrow. We do ask that you do a quick inspection after check-out to ensure there is no damage to the room or any maintenance issues (running water, etc.). Speak with your Manager for further clarification.
- There are specific procedures that housekeeping needs to follow when cleaning rooms that have potentially been affected. If any unique situations occur, notify housekeeping so they can take the necessary precautions.
- When possible, assign rooms as strategically as possible so they are not concentrated in one are of the hotel.
- When possible, avoid renting adjoining rooms unless they are specifically requested (with the exception of wheelchair accessible rooms).
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style, with hot and cold options, that you can enjoy in the breakfast area or take back to your guest room.
Face Coverings – As of September 17th, 2021, the Government of September has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open with no restrictions, unless otherwise notified by the Saskatchewan Health Authority.
To book a room at Home Inn & Suites - Regina Airport West, CLICK HERE
STAFF
Face coverings must be worn throughout the hotel. This is the policy of d3h Hotels and applies to each hotel regardless of location. In addtion to that, face coverings are also mandated by the City of Edmonton, City of Calgary and Province of Saskatchewan.
Each employee will be given 2 reusable masks. You may chose to bring your own mask, if you choose to wear your own mask, we ask that there are no derogatory markings, symbols or words on the mask.
It is mandatory that these guidelines are followed at all times. Failure to adhere to this policy may result in disciplinary action, up to and including termination. In addition, employees may be subject to a fine from the local Bylaw Enforcement, depending on the City.
In the event that you have a medical condition which prohibits the wearing of a face mask, a face shield will be provided to you.
GUESTS
Guests are required to wear a mask in any common area of the hotel. Guests will not have to wear a mask if they are in a guest room, fitness room, swimming in the pool or eating in the breakfast area.
We will not be refusing service to guests if they are not wearing a mask. It is our duty to educate guests that the policy is in place. Depending on the city, the guest may be subject to a fine if they choose not to wear a mask. At this time we will not provide masks for guests. If you have questions about communicating our mask policy to guests, ask your General Manager for more information on how to have this conversation.
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style, with delicious hot and cold items, that you can enjoy in the breakfast area or take back to your guest room.
Face Coverings – As of September 17th, 2021, the Government of Saskatchewan has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open, with no Covid related restrictions in place.
To book a room at Home Inn & Suites - Saskatoon South, CLICK HERE.
Stayovers will be cleaned once every 7 days.
- This can be flexible if guests are requesting more frequent service. Be sure to communicate any changes to Housekeeping.
- Alternatively, if a guest is requesting anything additional (toilet paper, amenities, towels, etc), the guest can contact the Front Desk to arrange delivery of the items.
- Inform guests of this policy at the time of reservation and check-in. A letter will be given to the guest at check-in or placed in their room prior to check-in.
- When there are multiple stay-overs, attempt to assign the rooms to be split evenly over a period of days to spread out the work for your housekeeping team.
- Communication with Housekeeping will be very important. Whether the guest is expecting their room cleaned once weekly or every day, houskeeping needs to know what the guest has requested.
Face shields are available at each hotel. These are not mandatory but can be worn at any time by any department for an added level of safety.
The Uniform Policy is still in effect during this time. All staff have the option of having their uniform laundered at the hotel. This may help to minimize the risk of possible cross-contamination between the hotel and the employee's household.
- Front Desk Agents should wear fresh gloves when dealing with food, drinks or fresh linen, etc. Gloves at all other times are not mandatory, but can be worn if preferred.
- There are many items at the Front Desk that will be used multiple times throughout your shift by guests and coworkers. This would include items such as keyboards, mouse, telephone, key card programmer, key cards, countertop, photocopier, printer, pens, credit card machine and time clock. These items should be cleaned before and after each use.
- There are many items throughout the Lobby Area that will be touched multiple times throughout your shift. This includues items such as elevator buttons, pool door handle, hand sanitizer station, vending machines, convenience mart items, ice machine and luggage cart among many more. At the very minimum, these items should be sanitized every hour, but could be cleaned more regularly as required.
- A cleaning checklist should be in place at this hotel to ensure these items are cleaned regularly.
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style that you can take back to your room or on the road with you.
Face Coverings – As of September 17th, 2021, the Government of September has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open with no restrictions, unless otherwise notificed by the Saskatchewan Health Authority.
To book a room at Home Inn & Suites - Swift Current, CLICK HERE
Remain two metres apart from others as often as possible.
Avoid handshakes and any other physical contact with anyone.
Do not ride in an elevator with anyone.
Recharge Rate
This rate is available mainly for truck drivers or for people who are looking for a temporary office space, but it can also be used by others who need the space for a short time.
- The rate is available 7 days a week from 6am to 6pm.
a) 4 hours for $30 plus tax
b) 8 hours for $55 plus tax
- Breakfast is not included in this rate.
- A maximum of 2 occupants are permitted in the room. They must be from the same household.
Healthcare Workers & First Responders
Special rate considerations have been given to essential workers such as medical workers and first responders. The rates are as follows:
a) Daily Rate - $35 plus tax
b) Weekly Rate - $200 plus tax
c) Monthly Rate - $800 plus tax but will be exempt from PST & Tourism Levy
- When the guest makes the reservation, take the time to explain that for safety reasons, we will supply limited housekeeping and there will be minimal interaction with the staff.
- For further information on how to treat the room, referencethe tabs below that detail what to do in various scenarios.
Inquiry Form
If you receive an inquiry about a rate or a possible stay and you feel that you do not know enough information to provide an answer, complete the Inquiry Form and leave it on your Manager's desk.
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style that can be taken back to your room or with you on the road. Seating has been removed from the breakfast area at this time.
Face Coverings – As of September 4th, 2021, the Government of Alberta has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open, with controls in place. We are required to have capacity restrictions; therefore a 30-minute time limit will be enforced to ensure equal opportunity for registered guests only. We ask that you book a time slot at the Front Desk upon arrival at the hotel to visit these areas of the hotel.
To learn more about Days Inn - Medicine Hat, visit www.DaysInnMedicineHat.ca
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style, with delicious hot and cold options, that can be enjoyed in the breakfast room or take back to your guest room.
Face Coverings – As of September 17th, 2021, the Government of September has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open with no restrictions, unless otherwise notificed by the Saskatchewan Health Authority.
To book a room at Home Inn & Suites - Yorkton, CLICK HERE
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style that you can take back to your room or on the road with you. Seating has been removed from the breakfast area to compile with the public health order.
Face Coverings – As of September 17th, 2021, the Government of Saskatchewan has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Fitness Centre - The fitness centre will remain open, with controls in place. We are required to have capacity restrictions; therefore a 30-minute time limit will be enforced to ensure equal opportunity for registered guests only. We ask that you book a time slot at the Front Desk upon arrival at the hotel to visit these areas of the hotel.
To book a room at Home Inn Express - Medicine Hat, CLICK HERE
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style that can be taken back to your room or with you on the road. Seating has been removed from the breakfast area at this time.
Face Coverings – As of September 4th, 2021, the Government of Alberta has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open, with controls in place. We are required to have capacity restrictions; therefore a 30-minute time limit will be enforced to ensure equal opportunity for registered guests only. We ask that you book a time slot at the Front Desk upon arrival at the hotel to visit these areas of the hotel.
To book a room at Days Inn - Red Deer, CLICK HERE
Hands must be washed and dried thoroughly:
- Before wearing gloves
- When changing to a new pair of gloves
- After removing the gloves
A new pair of gloves must be worn:
- When changing tasks (for example when moving to a new workstation, before handling food, after cleaning duties, etc.).
- After covering mouth during sneezing or coughing, blowing nose or touching hair (hands must be washed after gloves have been removed).
- Change as frequently as possible. A pair of gloves should not be worn for more than 4 hours. Gloves are more likely to leak or tear when worn for extended periods of time.
Disposable gloves should not be reused and should only be worn once.
Although we are not knowingly accepting guests who are under an isolation order, there is a chance that they will check into the hotel without us knowing.
If it is determined that a guest is at the hotel and has arrived from out of country or is in isolation for any other reason, follow the steps below for the safety of our staff and other guests:
- Notify your General Manager and/or Head Office about the situation. You will be provided with a letter that can be given to the guest outlining the specific steps we require them to take.
- The guest will be confined to his/her room. In the event they need to leave their room, they must notify the Front Desk by phone. Ensure the path that the guest has taken is sanitized after re-entry to the building.
- The room will not be serviced by housekeeping for the duration of the stay.
- If the guest requests extra amenities, towels or bedding, place the fresh items in a garbage bag and leave the bag outside the room. Use a black bag for larger items and a clear bag for smaller items. Notify the guest by phone prior to the delivery.
- Provide the guest with ample garbage bags for disposal of linen and garbage.
- The guest should place any dirty linen in a black garbage bag and leave the bag in the hallway. The guest should phone the front desk to notify them that there are items to be picked up.
- The guest should phone the front desk when there is garbage to be picked up. The garbage should be placed in the hallway and should be picked up by someone from the hotel promptly.
- When collecting these items, bring a laundry cart to the room (hallway), load the items into the cart. Unload the items carefully into the correct area (garbage or laundry). Ensure dirty laundry is placed directly into the washing machine or clearly indicate it came from these rooms. Sanitize the bin when emptied.
- Ensure you are wearing gloves and sanitize your hands when complete.
If the guest does not follow the rules as described above, we have the right to remove them from the hotel.
At check-in, provide the guest with the letter outlining their responsibilities. The points below are items that are addressed in the letter and items that you will need to know.
- The guest should remain in their room as much as possible.
- We will not be providing housekeeping throughout the stay (this may vary for extended stays). For the safety of all guests, we are required to enter each room once per week for a safety check. It is very important that the guest is not in the room during this check.
- The guest will be instructed to phone the Front Desk if they require additional room supplies.
- If the guest requests extra amenities, towels or bedding, place the fresh items in a garbage bag and leave the bag outside the room. Use a black bag for larager items and a clear bag for smaller items. Notify the guest by phone prior to the delivery.
- Provide the guest with ample garbage bags for disposal of linen and garbage.
- The guest should place any dirty linen in a black garbage bag and leave the bag in the hallway. The guest should phone the front desk to notify them that there are items to be picked up.
- The guest should phone the front desk when there is garbage to be picked up. The garbage should be placed in the hallway and should be picked up by someone from the hotel promptly.
- When collecting these items, bring a laundry cart to the room (hallway), load the items into the cart. Unload the items carefully into the correct area (garbage or laundry). Ensure dirty laundry is placed directly into the washing machine or clearly indicate that it came from these rooms. Sanitize the bin when emptied.
- Ensure you are wearing gloves and sanitize your hands when complete.
- All contact should be made by phone, no in-person communication should occur after check-in.
- Let the guest know that a bagged 'Breakfast To Go' is available to them. If the guest advises that they would like the breakfast option, let the guest know that it will be delivered to their room each morning.
Upon Check-Out advise housekeeping that this room has checked out and that they should take all necessary precautions.
If the guest does not follow the rules as described above, we have the right to remove them from the hotel.
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style, with delicious hot and cold options, that you can enjoy in the breakfast area or in your guest room.
Face Coverings – As of September 17th, 2021, the Government of September has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open with no restrictions, unless otherwise notified by the Saskatchewan Health Authority.
To book a room at Days Inn - Regina East, CLICK HERE
The two main symptoms of Covid-19 are a continuous, dry cough and high fever.
Breakfast-To-Go - Breakfast will be offered as a self-serve buffet style, with delicious hot and cold options, that you can enjoy in the breakfast area or take back to your guest room.
Face Coverings – As of September 17th, 2021, the Government of September has implemented a policy that requires all individuals to wear a face covering in indoor public spaces. We kindly ask that you wear a face covering when in common areas of the hotel (lobby, hallway, elevator etc.). You are not required to wear a mask if you are in your guest room.
Multiple Night Stays - If you are staying multiple nights, we will be cleaning rooms every 3 days to avoid cross-contamination. Should you wish to have your room cleaned more frequently, we can provide this service as well. Alternatively, if you require additional supplies, such as linen or toiletries, please contact the Front Desk so we can prepare for delivery of these items.
Pool Area & Fitness Centre - The pool, waterslide, hot tub, and fitness centre will remain open with no restrictions, unless otherwise notified by the Saskatchewan Health Authority.
To book a room at Days Inn - Regina Airport West, CLICK HERE
If a guest notifies you that they are experiencing Covid-like symptoms, contact your General Manager immediately. Your Manager will assess the situation and advise you on what the next course of action should be.
Please inform the guest to stay in their room and await further instruction from the hotel.
This can involve very specific procedures and will vary in every situation. Please contact your General Manager and/or Head Office immediately for further direction on how to proceed.
Inform the guest to stay in their room and await further instruction from the hotel.
- The timelines for entry to a guestroom will vary dependent upon occupancy and other situations. Rooms should not be entered for a minimum of 3 hours after a guest has checked out. When possible, plan to clean rooms approximately 24 hours after the guest has checked out. For example, rooms that check out today should be cleaned tomorrow. We do ask that you do a quick inspection after check out to ensure there is no damage to the room or any maintenance issues (running water, etc.). Speak with your Manager for further clarification.
- Individual bottles of hand sanitizer should be placed in the bathroom of each guest room (on the amenity tray). These should be replenished in the same manner as the shampoo, conditioner, lotion, etc.
- The following items have been removed from the guest rooms and should not be replaced until further notice:
a) All china plates, glassware and cutlery
b) All pots and pans should be removed from the suites
c) All marketing material should be removed. This would include things such as housekeeping cards, no smoking signs, notepads, pens, brochures, etc
d) All bolster pillows and bed scarves
- If a guest uses the pots and pans that we have provided, please ensure they are cleaned following the correct sanitization procedures.
- When possible, assign rooms as strategically as possible so they are not concentrated in one area of the hotel.
- Avoid renting adjoining rooms unless they are specifically requested (with the exception of wheelchair accessible rooms).
- Face coverings are mandatory at all times and should be worn during training as well.
- Utilize online training as much as possible. This can include the Opera eLearning, Tourism Works, Service Best, etc.
- As you may be sharing some of the same equipment, it is very important that you are wearing gloves and practicing proper hand hygiene.
- Sanitize work stations regularly. This is already happening, but during training be even more conscious of this.
- Try to establish work stations. For example, have the Trainer utilize workstation 1 while the Trainee utilizes workstation 2.
Stayovers will be assigned to be cleaned once every 7 days.
- Some guests may request more frequent service, we will accommodate those requests. Front Desk will let you know of any changes to the service schedule.
- When there are multiple stay overs, attempt to assign the rooms to be split evenly over a period of days to spead out the work for the housekeeping team.
- The guest should never be present in the room while you are cleaning it.
- Consider placing extra amenities in the room based on the length of stay. This could include items such as: coffee, toilet paper, towels, garbage bags, etc.
- If you are asked to deliver extra supplies to a room, place the items in a garbage bag and leave the bag outside the room. Use a black bag for larger items and a clear bag for smaller items. Notify the guest by phone prior to the delivery.
- When changing linens, do not shake the items. This minimizes the possibility of circulating the virus into the air. Do not hold laundry close to your face or body.
- If you have any cause to be concerned that the guest staying in the room is sick, notify your Manager or Supervisor immediately.
Personal Protective Equipment (PPE) such as gloves, face masks and face shields are made available to all employees.
Refer to the Best Practices section for more detailed information on the policies and usage specific to each of these items.
- All rooms must be completely sanitized upon checkout with special attention to high touch items such as: door handles, table or desk, chairs, lamps, dresser drawer handles, light switches, thermostat, PTAC controls, drapery pull handles, telephone, remote control, alarm clock, safety latch, iron handle, hairdryer, sink & shower faucet, toilet flush handles. For Home Hotels specifically, be sure to sanitize the Bath & Bodyworks dispensers.
- Ensure any linen that may have been used is replaced with clean linen.
- When changing linens, do not shake the items. Shaking dirty laundry may circulate the virus into the air. Do not hold laundry close to your face or body.
Our guest rooms should always be cleaned to very high standards, however during this time our guests will be even more skeptical of our cleaning practices than ever before. Now is the time to put our best foot forward, and show our guests that we are Ready To Shine.
Ensure clear separation between clean and soiled linen during laundry process to avoid cross contamination.
a) Establish a procedure that will ensure that clean laundry does not come into contact with dirty laundry bins. The preference would be that there would be bins specifically designated for clean linen and dirty linen.
b) Disinfect laundry bins regularly.
- There are many high touch areas in the laundry room, these would include items such as: machine buttons and doors, folding table, detergents, etc. Ensure these areas are sanitized frequently.
- Wear disposable gloves when handling dirty laundry and discard after each use. Throughly wash hands immediately after gloves are removed.
- Do not shake soiled laundry. This minimizes the possibility of dispensing the virus through the air.
Upon Check Out
- Quickly inspect the room once the guest has checked out. Check that the lights are all turned off and that everything appears normal.
- Wear gloves while in the room and ensure to wash hands thoroughly upon leaving.
- Wait a minimum of 72 hours before cleaning the room.
After 72 Hours
- Spray hard surfaces with disinfectant. Leave this to sit for 5-10 minutes.
- Spray soft surfaces with fabric disinfectant.
- Remove all linen from the room. Do this carefully, keeping as much distance as possible between the linen and your body/face.
- Continue to clean the room thoroughly keeping in mind all the touchpoints.
It is recommended to give the room a second cleaning, specifically the touchpoints, before the room is rented. This can be done shortly after the original cleaning was done. This is an added precautionary measure to ensure that as much area has been covered as possible.
The Meeting Room availability varies by province.
Alberta - meeting rooms are not available for rent
Saskatchewan - meeting rooms are available for rent, provided the procedures below are followed. **The meeting rooms in Regina are closed due to a Public Health Measure (03/24).
When people are inquiring about the meeting room, be sure to let them know the following information:
- The maximum number of occupants. This number will vary by hotel, check with your GM for your properties information.
- The hotel will not provide catering. They are welcome to bring in outside food, etc. from another vendor if they wish.
- The room will be clear of any items that could pose a contamination risk. The main thing to let them know is that we will not be providing paper and pens.
- If the room is rented for multiple days, the room will not be cleaned for the duration of the rental.
There is a letter detailing all of this information that should be sent to the guest as part of the confirmation.
The Rental
- Ensure all touchpoints are cleaned thoroughly after each rental. This includes but is not limited to: tables, chairs, doorknobs, light switches, remotes, cupboards, sink, A/V equipment, flipchart, etc.
- Inspect the room for cleanliness prior to it being rented.
- Public washrooms should be cleaned frequently during the duration of the rental.
- The preference is to have 24 hours between rentals or cleaning. Speak with your General Manager about all inquiries.
Our guests will now have 2 options for Breakfast-To-Go:
Hot Breakfast-To-Go
- Breakfast Sandwich (prepared and assembled at the hotel)
- Hashbrown
- Bottle of water can be given upon request
OR
Continental Breakfast-To-Go
- Individually wrapped muffin (granola bars are allowed, but muffins are preferred)
- Yogurt
- Orange (banana's are acceptable but oranges are preferred, no apples)
- Bottle of water
- Napkin
- Spoon (individually wrapped or wrapped in a separate napkin)
Beverages
- Coffee and juice (orange or apple) will now be available for guests to dispense during breakfast hours. Hotels can choose to offer coffee 24 hours as long as the area is sanitized regularly.
- Red Rose Tea will also be available.
** Alberta Only - Guests cannot dispense their own beverages, this must be done by the Front Desk.
At Check-In
Signage will be provided explaining the breakfast options.
- The sign should be placed at the Front Desk so the Front Desk Agents can refer to it as guests check-in.
- At check-in, inform the guest of the Breakfast-To-Go options (Hot or Continental). The preference will be that the guest let the Front Desk know of their choice during the check-in process. If they don't, please be sure to make arrangements to avoid disappointment for the guests in the morning. If they don't make a choice, the guest will not have an option for the Hot Breakfast. They will only have the option of the Continental Breakfast.
- Record their decision in the Breakfast Log
a) For hot items specifically, ask the guest when they would like their breakfast (within a 30 minute window between 6am - 10am). This will help to ensure freshness and quality.
- Guests are, of course, allowed to change their option from day to day. They should just notify the Front Desk the evening before.
Hot Breakfast-To-Go in Clamshells Details
- Breakfast sandwiches should be prepared a tthe hotel (pre-made breakfast sandwiches will not be available to order).
- Sandwiches should consist of: English Muffin, egg patty, cheese slice and 1 meat option (sausage patty, bacon or ham).
- Breakfast sandwiches should be wrapped in foil.
- Hashbrowns should be placed in the 'hashbrown sleeve'.
- Items should be placed in a brown paper bag. Feel free to personalize the bag with a joke, smiley face or a simple 'Have A Good Day'.
Continental Breakfast-To-Go Details
- Muffins will be made from the batter that is normally used for the breakfast.
- Muffins MUST be individually wrapped in plastic wrap.
- Only prepare minimal quanities. Please do not cook extreme amounts and do not pre-bag too many.
- Feel free to personalize the brown paper bag with a joke, smiley face or a motivational message.
Our guests will now have 2 options for Breakfast-To-Go:
Burrito or Sandwich
- Pre-packaged Breakfast Burrito or Breakfast Sandwich
- Muffin OR Yogurt OR Granola Bar
- Paper plate
- Cutlery pre-pack
- Instructions (recommended cook time for burrito or sandwich)
- Spoon for yogurt (individually wrapped or wrapped in a separate napkin)
- Water can be given upon request
OR
Breakfast-To-Go
- Individually wrapped muffin (granola bars are allowed, but muffins are preferred)
- Yogurt
- Orange (banana's are acceptable but oranges are preferred, no apples)
- Napkin
- Spoon (individually wrapped or wrapped in a separate napkin)
- Water can be given upon request
Beverages
- Coffee and juice (orange or apple) will now be available for guests to dispense during breakfast hours. Hotels can choose to offer coffee 24 hours as long as the area is sanitized regularly.
- Red Rose Tea will also be available.
** Alberta Only - Guests cannot dispense their own beverages, this must be done by the Front Desk.
At Check-In
Signage will be provided explaining the breakfast options.
- The sign should be placed at the Front Desk so the Front Desk Agents can refer to it as guests check-in.
- At check-in, inform the guest of the Breakfast-To-Go options (Burrito/Sandwich or Breakfast To Go)
- Record their decision in the Breakfast Log. This will help to track the number of breakfasts that are being served.
- Guests are, of course, allowed to change their option from day to day. They should just notify the Front Desk the evening before.
Preparation Details
If you are offering muffins, follow the steps below:
- These muffins will be made from the batter that is normally used for the breakfast.
- Muffins MUST be individually wrapped in plastic wrap.
- The breakfast sandwich (if offered) needs to be thawed and refrigerated 12 to 24 hours before serving (but no longer than 24 hours).
- Only prepare minimal quanities. Please do not cook extreme amounts and do not pre-bag too many.
- Feel free to personalize the brown paper bag with a joke, smiley face or a motivational message.
- The water cooler should not be in the room.
- Towels can remain in the room. Only stock a few at a time, ideally one at a time. Replace frequently. Alternatively, you can hand a towel to the guest when they come to the Front Desk to gain access to the Fitness Room.
- Access to the Fitness Room should be restricted to Hotel Staff only. The lock should be disabled if possible.
Fitness Room Usage
- Only one person will be allowed in the Fitness Room at a time. Given the small space that we have, social distancing would not be practical with any more than one person at a time.
- Use of the Fitness Room will have to be pre-booked at the Front Desk.
- Guests can book a 30-minute time slot for the Fitness Room. You can accommodate requests for longer periods of time, based on availability.
- Leave a minimum of 30 minutes in between bookings to allow for cleaning.
Cleaning and Touchpoints
- After a guest has used the Fitness Room, it must be cleaned by Hotel Staff prior to anyone else using it.
a) Wear gloves when cleaning the room.
b) Wipe all touchpoints including: TV Remote, door handle, light switches, container for disinfectant wipes. Pay close attention to the handles, bars and screens of all equipment.
c) Place the sign on each piece of equipment indicating it has been cleaned.
d) Ensure there are ample disinfectant wipes and guest towels.
It is very important that the room is cleaned in between each use. There will be exceptions to this rule. There may be some guests that say this isn't important to them, but it is our responsibility to look after the safety of all of our guests.
- Coffee and juice will now be available for guest to dispense during breakfast hours. Hotels can choose to offer coffee 24 hours as long as the area is sanitized regularly.
- Coffee cups and lids will be used for coffee and juice. Cups don't need to be wrapped, but stir sticks should be individually wrapped.
- A napkin dispenser should be placed near the machines in hopes that the guests will use a napkin when dispensing coffee or juice.
- The coffee and juice machine and the surrounding areas should be sanitized frequently.
- Do not overstock cups, creamers, sugars, etc. Items should be refilled often to ensure they are fresh and have not been contaminated.
- Guests cannot fill their own containers (To-Go cups or thermoses). Refills (in the same cup) are not allowed.
** Alberta Only - Guests cannot dispense their own beverages, this must be done by the Front Desk.
The maximum number of people in the entire pool area at any time is as follows:
Alberta: One individual or one household
Saskatchewan: 12 (Days Inn Regina East is 17)
Alberta: One household or one person
This includes people in the swimming pool, hot tub or on the pool deck. This number does not include the hotel staff member that will be cleaning or testing pool chemicals, provided that person is practicing social distancing.
Inform all guests that we will enforce a time limit of 30 minutes if others are waiting to use the pool. If there is no one waiting, feel free to accommodate requests for longer periods of time.
The door must remain locked in such a way that a guest cannot access the pool with their guestroom keycard.
The waterslide can be used.
- Pool towels should be handed to the guest upon entry to the pool, rather than stored in the pool area.
Inform guests using the pool that physical distancing of 2 metres should be maintained.
Sask Only:
- The maximum occupancy in the hot tub is 2 people. This number may be exceeded for larger groups from the same household.
- People from multiple rooms and/or family groups cab in the pool area at the same time, provided that the maximum occupacny is not surpassed.
When people enter the pool, use the Pool Occupants Log to record the room #, the number of people from each room that entered the pool and the entry and exit time.
Keep these logs on file for 14 days.
It is important that this information is recorded accurately.
Guest Room Maintenance
If there is a maintenance request for a room that is occupied, request that the the guest leaves their room while the item is being repaired or replaced.
Maintenance staff should wear gloves while in the room. Follow proper hand hygiene after gloves have been removed.
General Maintenance
Maintenance staff should sanitize all areas of the space in which they are working. The items or tools that have been used each shift should also be sanitized.
The pool chemical levels must be tested at least twice a day.
Lifesaving equipment should be sanitized after each use.
In addition to routine cleaning procedures the high touchpoints in the pool area must be cleaned and sanitized regularly while the pool is open. These touchpoints should be cleaned as much as possible after each use, but should be cleaned hourly at a minimum.
A cleaning checklist should be in place to ensure these items are cleaned regularly.
High touchpoints include areas such as:
- Door handles
- Ladder rails
- Waterslide rails
- Pool bathrooms
- Shower handle
- Water fountain
- Other areas as required
- Face coverings are mandatory at all times and should be worn during training as well.
- As you may be sharing some of the same equipment, it is very important that you are wearing gloves and practicing proper hand hygiene.
- Sanitize equipment regularly. Of course this is already happening, however extra attention should be placed on this when equipment is being shared during the training.
In addition to routine cleaning procedures the high touchpoint areas in the kitchen and breakfast area must be cleaned and sanitized regularly throughout the duration of breakfast. If coffee and tea are offered 24 hours a day, the beverage area must be cleaned several times throughout each shift.
High touchpoints include areas such as:
- Door handles
- Coffee brewer handles and buttons
- Carafe handle and push paddle
- Soap dispenser push plate
- Light switches
- Oven handles, doors, push pads
- Fridge & freezer handles
- Cupboard handles
- Sink faucets
- Paper towel dispenser handle
- Oven mitts
- Muffin container
- Beverage areas (countertop)
- Condiment dispensers/storage units
A cleaning checklist should be in place to ensure these items are cleaned regularly.
Personal Protective Equipment (PPE) such as gloves, face masks and face shields are made available to all employees.
Refer to the Best Practices Section for more detailed information on the policies and usage specific to each of these items.
In addition to routine cleaning procedures the high touchpoints in the common areas must be cleaned and sanitized regularly throughout the day. These touchpoints should be cleaned as much as possible after each use, but should be cleaned hourly at a minimum.
A cleaning checklist should be in place to ensure these items are cleaned regularly.
High touchpoints include areas such as:
- Door handles
- Elevator buttons
- Chair rail in hallway
- Exterior door handles
- Hand sanitizer stations
- Vending machines
- Ice machines
- Luggage carts
- Any other areas/items as required
d3h Hotel Locations
Based in Saskatoon, Saskatchewan, d3h Hotels (d3h) was founded in 1998,
and now owns and operates many hotels across Western Canada.
​
Our Vision:
"With integrity, it is our privilege to share Authentic Prairie Hospitality
where you will feel warmly cared for and always welcome."
​
We invite you to experience Authentic Prairie Hospitality at its finest
at any of these locations.
